Delivery Information
Our Commitment to Fast Delivery
We are dedicated to ensuring your orders are delivered quickly and securely across the United Kingdom. Orders placed before 5:30 pm (Mon–Fri) are dispatched the same day (subject to stock availability). Orders placed after 5:30 pm on Friday, or over the weekend, will be dispatched on the following Monday.
Delivery Options & Costs
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Flat Delivery (0–3 business days): Free across the UK Mainland.
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Next Day Delivery (Mon–Fri): £8.95
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Saturday Delivery: £12.95
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Highlands & Islands: Delivery is available, but surcharges may apply and will be shown at checkout.
Couriers
We use trusted delivery partners, including DPD, FedEx, Amazon, YODEL, and hauliers for pallet deliveries. Courier selection may vary depending on parcel size, weight, and location.
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Premium Couriers (DPD & FedEx): Provide a 1-hour delivery slot via SMS/email (if details are provided).
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Other Couriers (Amazon & YODEL): Reliable economy services available depending on parcel size and weight.
Tracking
All tracked orders will receive an email with a tracking number once dispatched. You can monitor delivery progress directly on the courier’s website.
Restrictions
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Shipping Area: We currently deliver only within the United Kingdom.
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Restricted Products (18+): Certain items (e.g., Cream Chargers) require Age Verified Delivery. Couriers may request a valid ID (passport or driving licence). If ID cannot be provided, the order will be returned.
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University Addresses: Orders containing restricted products cannot be delivered to university accommodations.
Delivery Issues
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Delays: While we aim for fast delivery, courier delays (e.g., weather or operational issues) are outside our control.
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Missing Orders: If your order does not arrive within the estimated time, please contact the courier directly with your tracking code or our Customer Care team for assistance.
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Damaged or Incorrect Orders: Please notify us within 2 working days with photos of the product and packaging so we can resolve the issue promptly.