Returns & Refunds Policy

We want you to be happy with your purchase. If you need to return an item, please follow the guidelines below. This policy does not affect your statutory rights.

Return Window

You may return items within 14 days from the date of delivery.

Return Conditions

Items must be returned in their original condition, unused, and with all original packaging and tags.
Returns are only accepted with proof of purchase (order confirmation or receipt).

Return Costs

Customers are responsible for the cost of returning items.
We recommend using a tracked shipping method, as we cannot be held responsible for items lost in transit.

Refunds

Once your return is received and inspected, we will notify you.
Approved refunds will be processed to your original payment method within 14 business days.
Shipping costs (including Next Day or Saturday Delivery fees) are non-refundable.

How to Initiate a Return

Contact our Customer Care Team by emailing support@whippedcreamgas.co.uk.
For damaged or faulty goods, include photos of the issue.
Fill out our online returns form.
Clearly mark your order number on the outer packaging.
Enclose a note inside with your name, address, and order number.
Package items securely in their original packaging.

14-Day Money Back Guarantee

You may return unwanted items within 14 days of receiving your order.

Conditions:

Items must be unused, in original packaging, and in resalable condition.
You are responsible for return postage costs for unwanted items.
Original delivery charges are non-refundable.
For hygiene reasons, we cannot accept returns of food or drink products (e.g, syrups) if seals have been broken.

Damaged or Faulty Items

If your order arrives damaged or faulty, you have 14 days from delivery to report the issue.
We may offer a replacement or refund.
If a return is required, we will either reimburse your return postage costs or arrange a collection at no cost to you.
If an item is collected but found to be in good working order, a £10 collection fee will be deducted from your refund.

Incorrect Items

If you receive an incorrect item, contact us within 7 days with photos of the item and packaging.
We may ask you to return the item (at our expense) or arrange a collection.
Once received, we will send the correct item or issue a refund, including your original delivery cost.

Unwanted Items

You may return unwanted items within 14 days of receipt.
You are responsible for return postage costs.
Alternatively, we can arrange a courier collection for £10 per parcel. A failed collection will incur an additional £10 fee.
You are responsible for the goods until they reach us; we recommend a tracked and insured service.
Refunds will be for the product cost only (excluding original shipping).

Goods Lost in Transit

Please use a secure, traceable service for returns.
Keep proof of postage until we confirm receipt.
We are not liable for items lost in transit during returns. Claims should be made directly with your courier.

Refunds & Processing Times

Refunds are issued within 14 days of us receiving your return.
Refunds are made to your original payment method. Processing times may vary depending on your bank.
Replacements follow our standard delivery times.

Cancelling Orders Before Dispatch

If you wish to cancel an order before it is shipped, contact us immediately at support@whippedcreamgas.co.uk.
If the order has already been dispatched, the return process above must be followed.

Returns Address

Rm1 1dL 126A North Street Romford London.

+447883409526